Bouquets to WestJet

The staff at WestJet made a difficult situation much easier for my daughter and myself on March 23, 2012. We were scheduled to travel on Flight 611 from Toronto to Calgary. Upon reaching Gate B41 I became violently ill with gastrointestinal issues. After speaking with WestJet staff regarding the possibility of pre-boarding it was decided to contact medical for an assessment. A police officer and two medics arrived and an examination was done. It was decided that I should not travel until later and we were booked on a later flight for that same day. However my symptoms did not subside —- my daughter discussed the situation with WestJet staff and it was decided that we should wait at least until the next day. My daughter asked for a ‘phone book or ‘phone numbers for a hotel near by and a taxi to take us there. WestJet staff booked us into the Sheraton at the airport, obtained wheel chair service for me, pulled our luggage( which had already been loaded on Flight 611) and provided us with food vouchers —- all courtesy of WestJet (at no cost to us).

We were in Toronto to attend the taping of Canada Sings. My granddaughter was participating with the team from Purdy’s Chocolates from Vancouver. We know that WestJet also has a team participating in the Canada Sings Competitions and we wish them well. By the way it is to be aired on Global TV starting May 15. The circumstance we found ourselves in was in no way a fault of WestJet . Their customer service is excellent and is very much appreciated. We are making sure that our friends and family are aware of this.

Joyce Gallagher

Red Deer

Just Posted

City council supports $25,000 for Downtown Community Development Committee

Funding supports stakeholders in developing programs enhancing downtown safety

Red Deer’s Gord Bontje gives $500,000 to A Better World

Co-owner of Laebon Homes gives the gift to celebrate 60th birthday

Tyler Steenbergen etches his name into Canadian hockey history

Sylvan Lake native scores huge tournament-winner at World Juniors

WATCH: Red Deer Entertainment Awards honours Red Deer’s burgeoning talent

The awards looks to become more inclusive of the entire entertainment scene in year three

JoJo Mason heads to Red Deer’s Bo’s Jan. 29th

Mason will be performing tunes from his debut album Both Sides Of The Bar

Red Deerians can enjoy free skating Jan. 13th at the new Servus Arena

The official opening of the Servus Arena takes place this weekend

Ontario man charged with selling Canadian’s usernames and passwords

Ontario man ran site that peddled billions of pieces of personal data: RCMP

Hawaii missile-alert mistake feeds doubts about a real emergency

A push alert that warned of an incoming ballistic missile to Hawaii and sent residents into a full-blown panic was a mistake

Sears Canada closes its final stores

The long-time staple of Canada’s retail landscape declared bankruptcy last year

‘Mega trends’ set to alter economy, society, security

A top-secret document by Canada’s spy agency explores the so-called “mega trends” on its radar

Chronic pain patients need options beyond opioids: B.C. advocate

People who live with chronic pain need options beyond prescription opioids, and it’s up to the BC government to provide more services

East coast begins massive cleanup after downpours knock out roads, power

Heavy rain flooded the area on Saturday floating large ice onto the road and dropping temperatures then froze the water overnight into Sunday morning.

Comedian Aziz Ansari responds to allegations

Ansari has responded to allegations of sexual misconduct by a woman he dated in 2017

North Korean orchestra, maybe joint hockey team at Olympics

Officials from the Koreas met Monday to work out details about North Korea’s plan to send an art troupe to the South during next month’s Winter Olympics

Most Read