Bell Canada alert prompts RCMP, privacy watchdog to probe data breach

Company spokesman: ‘Fewer than 100,000 customers were affected’

The RCMP has launched an investigation into a data breach at Bell Canada that appears to have compromised customer names and email addresses, but no credit card or banking information.

Bell Canada spokesman Nathan Gibson told The Canadian Press that “fewer than 100,000 customers were affected.”

RCMP spokeswoman Stephanie Dumoulin, at the police force’s national division in Ottawa, and the Office of the Privacy Commissioner said they couldn’t disclose details.

“We are following up with Bell to obtain information regarding what took place and what they are doing to mitigate the situation, and to determine follow up actions,” said the federal privacy watchdog’s spokeswoman Tobi Cohen.

Bell Canada has alerted customers who were affected, and also informed them that additional security, authentication and identification requirements have been implemented.

“When discussing your account with our service representatives, you will be asked for this additional information to verify your identity,” its emailed notice to customers said.

Katy Anderson, a Calgary-based digital rights advocate with OpenMedia, said she’s glad Bell is implementing additional security checks.

“However, this is the second time the company has been hit by hackers in eight months,” Anderson said in a phone interview.

Bell Canada revealed in May that an anonymous hacker had obtained access to about 1.9 million active email addresses and about 1,700 customer names and active phone numbers.

Anderson said that the public should realize that centralized data is vulnerable, by its nature.

“When a breach like this happens, which we’re seeing more and more, it’s always a good reminder to change your passwords, update your security questions with things only you would know, and consider using a password manager,” Anderson said.

Bell’s latest data breach follows several other high-profile hacks, including at credit monitoring company Equifax and car-hailing service Uber, though those companies did not immediately disclose the breaches.

READ MORE: Equifax hack compromised 100,000 Canadians’ personal data

The federal government is in the process of reviewing changes to the Personal Information Protection and Electronic Documents Act that would require companies to notify people in the event of a serious data breach.

But until those come into force, Alberta is the only province in Canada that has mandatory reporting requirements for private-sector companies.

David Paddon, The Canadian Press

Just Posted

WATCH: The province’s flu shot campaign is underway

Influenza immunizations are available across Red Deer free of charge

Red Deer RCMP investigate failed ATM theft attempt

A truck was driven through the doors of the Eastview IGA in hopes of stealing an ATM

5 tips for talking to your kids about cannabis

Health officials recommend sharing a harm reduction-related message.

Red Deer RCMP arrest man after vandalism spree

19-year-old man faces charges after windows were smashed at three different businesses

Darrell Paulovich remembered after accident claims his life

A tragic accident claimed the life of a rodeo advocate over the weekend

Video: An up-close look at beluga whales in Hudson Bay

An up-close look as some belugas greet whale watchers off the coast of Churchill, Manitoba

NHL players say Canada’s legalization of marijuana won’t impact them

NHL players say the legalization of marijuana in Canada won’t change how they go about their business.

Automated cars could kill wide range of jobs, federal documents say

Internal government documents show that more than one million jobs could be lost to automated vehicles, with ripple effects far beyond the likeliest professions.

Koreas agree to break ground on inter-Korean railroad

The rival Koreas are holding high-level talks Monday to discuss further engagement amid a global diplomatic push to resolve the nuclear standoff with North Korea.

Flash floods kill at least 7 people in southwest France

Flash floods have left several people dead in southwest France, with roads swept away and streams become raging torrents as the equivalent of several months of rain fell overnight, authorities said Monday.

Trump to visit Florida, Georgia; search ongoing for missing

The death toll from Michael’s destructive march from Florida to Virginia stood at 17.

Canadians widely unaware of accomplishments of famous women, poll suggests

A new poll suggests Canadians have a lot to learn about the accomplishments of some of the country’s most famous women.

Temporary access allowed for residents of landslide-threatened B.C. community

The district says areas of access to the community of about 54 homes could be expanded, depending on advice from a geotechnical engineer.

Joint inspection planned for missing journalist at Saudi Consulate

Turkish officials have said they fear a Saudi hit team killed and dismembered Washington Potst reporter Jamal Khashoggi

Most Read